Legal Notice, Imprint & Privacy Policy

Legal Notice

Information pursuant to Section 5 of the German Digital Services Act (DDG)

The Dienst365 website is operated by:

Silicon Networks GmbH
Hermannstal 116
22119 Hamburg
Germany

Represented by: Salman Zubair
Email: info@dienst365.de

Commercial Register

Registration court: Hamburg Local Court (Amtsgericht Hamburg)
Commercial register number: HRB 178762

VAT Identification Number

VAT identification number pursuant to Section 27a of the German VAT Act:

DE359108771

Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration body.

Privacy Policy

1. General Information

The protection of personal data is important to us.

This Privacy Policy explains which personal data are processed when you visit the Dienst365 website, the purposes for which they are processed, the applicable legal bases and the rights available to you under the General Data Protection Regulation.

Personal data are processed in accordance with applicable legislation, in particular the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

2. Controller

The controller within the meaning of the GDPR is:

Silicon Networks GmbH
Hermannstal 116
22119 Hamburg
Germany

Represented by: Salman Zubair
Email: info@dienst365.de

The website is operated under the name Dienst365.

3. Hosting

Our website is hosted by Hostinger.

According to the currently applicable contractual arrangements, the service provider for EU customers is:

HOSTINGER operations, UAB

Švitrigailos str. 34, Vilnius 03230 Lithuania

In connection with hosting, the following information may in particular be processed:

IP address,

date and time of access,

pages or files accessed,

transferred data volume,

browser type and version,

operating system,

referrer URL,

hostname of the accessing device, and

technical status and error information.

Processing is necessary to provide the website, ensure its stability and security and detect technical attacks or misuse.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the secure, stable and reliable operation of our website.

Where Hostinger processes personal data on our behalf, such processing is governed by a data-processing agreement pursuant to Article 28 GDPR.

4. SSL/TLS Encryption

Our website uses SSL/TLS encryption.

This protects data transmitted between your browser and our server against unauthorised access while in transit.

An encrypted connection can normally be identified by “https://” at the beginning of the website address.

5. Server Log Files

When our website is accessed, server log data may automatically be processed.

Such data may include:

IP address,

date and time,

requested URL,

referring URL,

browser information,

operating system,

HTTP status code, and

other technical information.

Processing is carried out for technical operation, security and troubleshooting purposes.

The legal basis is Article 6(1)(f) GDPR.

The information is retained only for as long as necessary for these purposes unless statutory requirements or a specific security incident require longer retention.

6. Contact Form

If you contact us using our contact form, we process the information you provide in order to respond to your enquiry.

This may include:

first and last name,

company name where provided,

email address,

telephone number,

content of your message, and

other information voluntarily provided by you.

Where the enquiry concerns the initiation or performance of a contract, processing is based on Article 6(1)(b) GDPR.

Other business or general enquiries are processed on the basis of Article 6(1)(f) GDPR. Our legitimate interest is the proper handling of incoming enquiries.

Separate consent is therefore generally not required for processing information that is necessary in order to respond to your enquiry.

7. Request a Quote

Our “Request a Quote” function allows you to provide information about the services you require.

Depending on your request, we may process:

your name,

company name,

email address,

telephone number,

service address or location,

requested cleaning or other service,

information concerning the property,

size or scope of the required service,

preferred dates or service periods, and

additional information entered in the message field.

Processing is carried out to review your request, prepare an individual quotation and take steps at your request prior to entering into a contract.

The legal basis is Article 6(1)(b) GDPR.

Submitting a request for a quotation does not itself constitute the conclusion of a contract.

A contract is concluded only when Silicon Networks GmbH and the customer have reached the required agreement concerning the relevant services and contractual conditions.

Please do not provide special categories of personal data, including health information or comparable sensitive information, through free-text fields unless such information is necessary for your enquiry.

8. Email and Telephone Communication

If you contact us by email or telephone, we process the information you provide to the extent necessary to handle your enquiry.

Where the communication relates to an existing or prospective contractual relationship, the legal basis is Article 6(1)(b) GDPR.

In other cases, processing is based on our legitimate interest in proper business communication pursuant to Article 6(1)(f) GDPR.

Cookies and Consent Management

9. Cookies and Similar Technologies

Our website uses cookies and comparable technologies.

Cookies are small files or information that may be stored on or accessed from your device.

We distinguish in particular between the following categories.

Strictly Necessary Technologies

These technologies are required for the secure and technically correct operation of the website or for functionality expressly requested by you.

Where the requirements of Section 25(2) TDDDG are fulfilled, prior consent is not required.

Where personal data are processed, the legal basis may in particular be Article 6(1)(f) GDPR.

Marketing and Tracking Technologies

Marketing, analytics and tracking technologies are generally activated only after you have given your explicit consent.

On our website these include, in particular:

Google Analytics 4,

Meta Pixel,

Google Ads Conversion Tracking.

The legal bases are Section 25(1) TDDDG and Article 6(1)(a) GDPR.

External Media

External content that establishes a connection to a third-party provider is also generally loaded only after your consent.

This includes, in particular:

Google Maps.

The legal bases are Section 25(1) TDDDG and Article 6(1)(a) GDPR.

10. Cookie Settings

When visiting our website for the first time, you will be given the opportunity to choose whether optional technologies may be used through our consent-management system.

You can:

accept all optional technologies,

reject all optional technologies, or

select individual categories.

You can change or withdraw your decision at any time using the permanently available “Cookie Settings” function on our website.

Withdrawal applies with effect for the future and does not affect the lawfulness of processing carried out before the withdrawal.

The current list of cookies and comparable technologies, including providers, purposes and retention periods, is available through our Cookie Settings.

Google Analytics 4

Following your consent to analytics technologies, we use Google Analytics 4 on our website.

The service provider within the European Economic Area is generally Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use Google Consent Mode in its advanced implementation. If analytics consent is denied, Google Analytics is instructed not to store or read analytics cookies. Google tags may nevertheless transmit cookieless consent and measurement signals. If analytics consent is granted, analytics cookies may be stored and full measurement data may be transmitted.

Our Google Analytics measurement ID is G-KFCM38N53S.

You can withdraw or change your analytics consent at any time through the permanently available Cookie Settings function.

Meta Pixel

11. Meta Pixel

Following your consent, we use the Meta Pixel on our website.

The provider for users in the European Union is:

Meta Platforms Ireland Limited
Merrion Road
Ballsbridge
Dublin D04 X2K5
Ireland

The Meta Pixel enables us to understand how visitors use our website and whether certain actions are taken after a user has, for example, viewed or clicked an advertisement on Facebook or Instagram.

This enables us in particular to:

measure the effectiveness of our advertising,

measure conversions,

optimise advertising campaigns, and

where applicable, create audiences for advertising campaigns.

Information transferred to Meta may include:

IP address,

browser and device information,

pages visited,

time of visit,

referring information,

technical identifiers,

cookie and similar identifiers, and

information concerning certain actions performed on our website.

If you are simultaneously logged in to a Meta service such as Facebook or Instagram, Meta may be able to associate the transmitted information with your user account.

The Meta Pixel is used only after you have given your consent.

The legal bases are Section 25(1) TDDDG and Article 6(1)(a) GDPR.

You can withdraw your consent at any time with effect for the future through our Cookie Settings.

Meta may also process data outside the European Economic Area. Where this occurs, transfers are carried out using applicable data-protection transfer mechanisms, such as an adequacy decision or appropriate safeguards pursuant to Articles 44 et seq. GDPR.

Further information concerning Meta's processing of personal data is available in Meta's Privacy Policy.

Google Ads

12. Google Ads Conversion Tracking

Following your consent, we use Google Ads Conversion Tracking.

The service provider within the European Economic Area is generally:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

Google Ads Conversion Tracking allows us to determine whether users perform certain actions on our website following interaction with a Google advertisement.

Such actions may include:

submitting a contact request,

submitting a request for a quotation,

visiting specified pages, or

other conversion events defined by us.

Information processed may include:

IP address,

browser and device information,

cookie or device identifiers,

advertising-click information,

GCLID or comparable advertising identifiers,

pages visited,

time of interaction, and

information concerning the conversion event.

Google may use cookies or comparable technologies for these purposes.

Google Ads Conversion Tracking is activated only after you have given your consent.

The legal bases are Section 25(1) TDDDG and Article 6(1)(a) GDPR.

Consent may be withdrawn at any time through our Cookie Settings.

Google may process personal data on servers outside the European Economic Area. Where such transfers occur, Google uses the applicable legal mechanisms for international data transfers.

Further information is available in Google's Privacy Policy.

Google Maps

13. Google Maps

Our website may contain maps provided by Google Maps.

The service provider within the European Economic Area is generally:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

To protect your privacy, Google Maps is not loaded automatically when you open the relevant page.

The map is activated only after you consent to the “External Media” category or specifically consent to Google Maps.

After activation, your browser may establish a direct connection to Google's servers.

Information processed or transmitted to Google may include:

IP address,

browser and device information,

date and time,

referrer information,

information concerning the website accessed, and

location information where you have permitted your device or Google to provide such information.

If you are simultaneously signed into a Google Account, Google may be able to associate the information with that account.

The legal bases are Section 25(1) TDDDG and Article 6(1)(a) GDPR.

Consent may be withdrawn at any time through our Cookie Settings.

Further information is available in Google's Privacy Policy.

Further Information Regarding Data Processing

14. Recipients

Personal data are disclosed only where necessary for the purposes described above or where another lawful basis exists.

Recipients may include:

Hostinger and our hosting providers,

IT and technical service providers,

email service providers,

Google Ireland Limited,

Meta Platforms Ireland Limited,

tax and legal advisers, and

public authorities where legally required.

Where service providers process information solely on our behalf, appropriate agreements pursuant to Article 28 GDPR are concluded where required.

15. Transfers Outside the EEA

Certain service providers used by us are members of international corporate groups.

It can therefore not be excluded that personal data may also be processed outside the European Union or European Economic Area.

Such transfers take place only in accordance with Articles 44 et seq. GDPR.

Relevant safeguards may include:

an adequacy decision of the European Commission,

the EU-U.S. Data Privacy Framework where applicable to the relevant recipient,

EU Standard Contractual Clauses, or

other safeguards permitted by applicable law.

16. Retention

We retain personal data only for as long as necessary for the respective purpose of processing.

Enquiries submitted through the contact or quotation forms are generally retained for as long as necessary to process the enquiry and any subsequent business relationship.

Where statutory commercial or tax retention obligations apply, the affected information will be retained for the statutory period.

Information may additionally be retained where necessary for the establishment, exercise or defence of legal claims.

17. Your Rights

Subject to the applicable statutory requirements, you have in particular the following rights:

access under Article 15 GDPR,

rectification under Article 16 GDPR,

erasure under Article 17 GDPR,

restriction of processing under Article 18 GDPR,

data portability under Article 20 GDPR,

objection under Article 21 GDPR, and

withdrawal of consent under Article 7(3) GDPR.

To exercise your rights, please contact:

Silicon Networks GmbH
Hermannstal 116
22119 Hamburg
Germany

Email: info@dienst365.de

18. Withdrawal of Consent

You may withdraw consent at any time with effect for the future.

Consent concerning cookies, Meta Pixel, Google Ads or Google Maps can in particular be modified or withdrawn through the permanently available Cookie Settings on our website.

Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

19. Right to Object

Where personal data are processed pursuant to Article 6(1)(f) GDPR, you have the right under Article 21 GDPR to object at any time on grounds relating to your particular situation.

20. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data-protection supervisory authority.

The supervisory authority particularly responsible for our company is:

The Hamburg Commissioner for Data Protection and Freedom of Information

Ludwig-Erhard-Straße 22
20459 Hamburg
Germany

Telephone: +49 (0)40 428 54-4040
Email: mailbox@datenschutz.hamburg.de

21. Automated Decision-Making

We do not generally carry out decisions based solely on automated processing, including profiling within the meaning of Article 22 GDPR, through this website where such decisions would produce legal effects concerning you or similarly significantly affect you.

22. Data Security

We implement appropriate technical and organisational security measures to protect personal data against loss, destruction, unauthorised access, alteration or unlawful disclosure.

These measures are reviewed and adjusted in light of technological developments and the relevant risks.

23. Changes to this Privacy Policy

We may amend this Privacy Policy where our website, services, business processes or applicable legal requirements change.

The version currently published on this website applies.

Last updated: October 2026

Cookie Policy

Categories of Cookies and Technologies

Dienst365 uses the following categories:

1. Necessary Technologies

These technologies are required for operation and security of the website and for storing your privacy and cookie choices.

They cannot be disabled through our marketing preferences where they are strictly technically necessary.

2. Analytics

This category includes:

Google Analytics 4
Provider: Google Ireland Limited
Purpose: website analytics and measurement
Activation: analytics cookies only after consent; advanced Consent Mode may send cookieless signals when denied

3. Marketing

This category includes:

Meta Pixel
Provider: Meta Platforms Ireland Limited
Purpose: conversion measurement, campaign analysis and advertising optimisation
Activation: only after consent

Google Ads Conversion Tracking
Provider: Google Ireland Limited
Purpose: conversion measurement and analysis of the effectiveness of Google advertising
Activation: only after consent

4. External Media

This category includes:

Google Maps
Provider: Google Ireland Limited
Purpose: display of interactive maps and location information
Activation: only after consent

The current list of cookies and comparable technologies, including provider, purpose and retention period, is available through our Cookie Settings.

Language

The English version of the Legal Notice, Privacy Policy and Cookie Policy is the authoritative version.

The German version is provided for international users. To the extent permitted by law, the English version prevails in the event of discrepancies.